ΠΠ΅Π½Π΅Π΄ΠΆΠΌΠ΅Π½Ρ ΠΎΡΠ³Π°Π½ΠΈΠ·Π°ΡΠΈΠΈ
Π Π΅ΡΠ΅ΡΠ°Ρ
Total Quality is a description of the culture, attitude and organization of a company that aims to provide, and continue to provide, its customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with things being done right first time, and defects and waste eradicated from operations. Important aspects of TQM include… Π§ΠΈΡΠ°ΡΡ Π΅ΡΡ >
- Π‘ΠΎΠ΄Π΅ΡΠΆΠ°Π½ΠΈΠ΅
- ΠΡΠ΄Π΅ΡΠΆΠΊΠ°
- ΠΠΈΡΠ΅ΡΠ°ΡΡΡΠ°
- ΠΡΡΠ³ΠΈΠ΅ ΡΠ°Π±ΠΎΡΡ
- ΠΠΎΠΌΠΎΡΡ Π² Π½Π°ΠΏΠΈΡΠ°Π½ΠΈΠΈ
Π‘ΠΎΠ΄Π΅ΡΠΆΠ°Π½ΠΈΠ΅
- I. ntroduction
- 1. Total Quality Management history
- 2. The meaning of TQM
- 3. Managers' Awareness Towards TQM
- Conclusion
- References
Π‘ΠΏΠΈΡΠΎΠΊ Π»ΠΈΡΠ΅ΡΠ°ΡΡΡΡ
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- Braverman, H. (1974). Labour and monopoly in capital: The degradation of work in the twentieth century. London: Monthly Review Press.
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- Deming, E. (1986). Out of the crisis. Cambridge, UK: Cambridge University Press.
- Grant, M. R., Shani, R., & Krishnan, R. (1994, Winter). TQM’s challenge to management theory and practice. Sloan Management Review, 25−35.
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- Oakland, J. (1993). Total quality management: The route to improving performance. London: Butterworth Heinemann.